No feedback regarding ***** investigation

***** was committed on my account in September 2024. My account was subsequintly frozen while the investigation is ongoing. Debit order payments were not collected. When I realised this I restarted cash monthly payments. For the past six months I have been trying to obtain information regarding the investigation. Communicated via email, telephonically and whatsapp. I get the same response every time. Someone from the ***** department will get back to me. I recently noticed that this is account is now affecting my credit profile negatively as well. I do not have access to the account. Do not receive statements or any other communication from Mobicred.