No customwr service after approval of debi check

I app**** and it was provisionally approved. Debi check was also accepted. I get absolutely no repsonse on the whats app number. No agent it answering the phone a d on the emails I just get a response of sending all your docs. I have done that already. I have no furthee info on an account vut Mobidebt alrwady has access to my bank account via the debi check. Unacceptable!