No customer service

Once again Mobicred has failed, this is an ongoing issue with Mobicred since the 21st of June 2023.

After this issue I have being having, I got an email saying my contract was terminated due to me requesting the termination, Mobicred didn't even try to apologize for the way I was treated, don't as a client ask to speak to management as they are non existent, you either deal with the rude, obnoxious so called royalty consultants or via the customer service email.

Today on the 7th July I receive an email requesting my 3 month payslips this from the customer care desk via email, take note no name added at the end of the email.

What is wrong with the Mobicred team are they actually qualified or trained well enough to do their jobs they paid for. I was 'pre-approved' received the signed quotation, even before I submitted bank statements ect. In my opinion the Mobicred team are selective when it comes to being contact via email and telephonic communication when they have to communicate telephonic they all have new excuses, one says once the certified copy of the identity has being submitted and verified the account will be activated, another says even though the account was pre approved and the debit mandate on the bank account was approved, doesn't mean my account will be activated ect ect.

I know of someone who had the same issue and he passed the verification process without any problems and his identity document is also the old type, he was not requested to send in a certified copy of the identity.

His account was activated with no issues. According to the verication team I was not picked up on the home affairs digital system due to my identity document. However this person I mentioned above had no issue and his identity document is older than mine by 3 years.

Hopefully one day someone in Mobicred can explain and assist me with all the issues I have expierenced never mind the inconvenience.

On a previous review on the hello Peter. Com platform a nameless consultant rep**** and apparently I would be contacted. To resolve my issue and guess what no resolution has being reached just a rude way of saying my contract was terminated maybe due this was done because for once someone told the Mobicred team the honest truth about how the way the treat clients.As a company Mobicred should rather offer a resolution to the issues not just terminate a contract.