No customer service
I'm unable to access my account, NO ONE answers the phone, NO ONE replies on their WhatsApp line then I get a message stating that the chat has been closed and should try again later during business hours (THIS IS "BUSINESS HOURS"). NO ONE replies to my emails, and I've been trying to get hold of them since 21 July.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
28 Jul 2023, 11:10 Hi Anel L
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply28 Jul 2023, 11:10
Official
Hi Anel L
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
's updateReviewer Update
28 Jul 2023, 11:50I don't need a generic copy and paste answer as you have been giving everyone on here. I need a solution.
If my query is important to you I wouldn't have to resort to Hello Peter to get a response. My phone calls, emails, and messages would have been responded to by now, but here we are a week later, and nothing has been done..
If my query is important to you I wouldn't have to resort to Hello Peter to get a response. My phone calls, emails, and messages would have been responded to by now, but here we are a week later, and nothing has been done..
's update28 Jul 2023, 11:50
Reviewer Update
I don't need a generic copy and paste answer as you have been giving everyone on here. I need a solution.
If my query is important to you I wouldn't have to resort to Hello Peter to get a response. My phone calls, emails, and messages would have been responded to by now, but here we are a week later, and nothing has been done..
If my query is important to you I wouldn't have to resort to Hello Peter to get a response. My phone calls, emails, and messages would have been responded to by now, but here we are a week later, and nothing has been done..
's updateReviewer Update
02 Aug 2023, 11:29I still haven't received this. It's been two days.
's update02 Aug 2023, 11:29
Reviewer Update
I still haven't received this. It's been two days.