JG
Jana G

1 reviews | Active since Nov 2021

30 Nov 2021, 15:08

No answer to any query regarding payment allocation to account.

Good luck getting any response out of Mobicred. Money is deducted from your account, but not located to your Mobicred loan.

No query being answered for three working days now, not on telephone call, whatsapp or even email. And here is the sad part, they ask you to please rather email or whatsapp them due to Corona pandemic.

I can understand delay, but not total ignorance!

As my money had been successfully deducted from my bank account four working days ago, I find this highly unprofessional.

0
Replies (1)
Mobicred
Mobicred's reply01 Dec 2021, 10:41
Official
Hi Jana

Thank you for your review.

We are currently experiencing technical errors with debit order allocations for the 25th and 26th. This has been escalated our admin department and is in process to being resolved. 

We will provide feedback once this payment has been allocated.

We do apologise for the inconvenience caused and for this delay.

Regards,
mobicred