NM
Natasha M
1 reviews | Active since May 2023
16 May 2023, 11:51
My name is Natasha a...
My name is Natasha and Tamara the agent that assisted helped me very well i just have a problem with the waiting period when using the whatsapp chanel and the fact that whenever i just want to check my balance i need to go through this whole waiting process please get a more convenient user friendly way in checking these like a ussd code
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Mobicred's replyOfficial
16 May 2023, 11:56Hi Natasha,
Thank you for your feedback regarding your experience with our agent Tamara. We appreciate your kind words and are glad to hear that she provided you with excellent assistance.
We understand your concern about the waiting period when using the WhatsApp channel, as well as the inconvenience of having to go through the whole waiting process just to check your balance. We constantly strive to improve our services and provide a user-friendly experience.
We appreciate your valuable feedback, and please be assured that we take it seriously. Your input helps us identify areas where we can enhance our services and provide a better customer experience. Thank you for bringing this to our attention, and we will make every effort to implement a more convenient solution in the near future.
If you have any further questions or suggestions, please don't hesitate to reach out. We are always here to assist you.
Kind regards,
Mobicred
Thank you for your feedback regarding your experience with our agent Tamara. We appreciate your kind words and are glad to hear that she provided you with excellent assistance.
We understand your concern about the waiting period when using the WhatsApp channel, as well as the inconvenience of having to go through the whole waiting process just to check your balance. We constantly strive to improve our services and provide a user-friendly experience.
We appreciate your valuable feedback, and please be assured that we take it seriously. Your input helps us identify areas where we can enhance our services and provide a better customer experience. Thank you for bringing this to our attention, and we will make every effort to implement a more convenient solution in the near future.
If you have any further questions or suggestions, please don't hesitate to reach out. We are always here to assist you.
Kind regards,
Mobicred
Mobicred's reply16 May 2023, 11:56
Official
Hi Natasha,
Thank you for your feedback regarding your experience with our agent Tamara. We appreciate your kind words and are glad to hear that she provided you with excellent assistance.
We understand your concern about the waiting period when using the WhatsApp channel, as well as the inconvenience of having to go through the whole waiting process just to check your balance. We constantly strive to improve our services and provide a user-friendly experience.
We appreciate your valuable feedback, and please be assured that we take it seriously. Your input helps us identify areas where we can enhance our services and provide a better customer experience. Thank you for bringing this to our attention, and we will make every effort to implement a more convenient solution in the near future.
If you have any further questions or suggestions, please don't hesitate to reach out. We are always here to assist you.
Kind regards,
Mobicred
Thank you for your feedback regarding your experience with our agent Tamara. We appreciate your kind words and are glad to hear that she provided you with excellent assistance.
We understand your concern about the waiting period when using the WhatsApp channel, as well as the inconvenience of having to go through the whole waiting process just to check your balance. We constantly strive to improve our services and provide a user-friendly experience.
We appreciate your valuable feedback, and please be assured that we take it seriously. Your input helps us identify areas where we can enhance our services and provide a better customer experience. Thank you for bringing this to our attention, and we will make every effort to implement a more convenient solution in the near future.
If you have any further questions or suggestions, please don't hesitate to reach out. We are always here to assist you.
Kind regards,
Mobicred