Mobicred's Incompetence and Dishonesty are Affecting My Life!

Mobicred continually sends me promo emails and how they 'checked and I have R35000 to spend on my account'. I requested my account to be closed on 6.7.2020 and received confirmation that it has been paid-up and will be effected for closure. The fact that they have ignored my emails pleading with them to confirm if the account was indeed closed and my ability to still log-on the client portal, are indications that the account is still open and active. Please sort out this mess as this affecting my credit profile.