Mobicred's Incompetence

THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED.

I Settled my mobicred account over a year ago and sent written notice that I would like my account to be closed as I will no longer be needing it. I then received confirmation that my query will be escalated and now a year later when I check my credit report I see that it is still appearing with an outstanding balance negatively affecting my credit score.

I am now taking the matter to the relevant ombuds because they clearly do not plan on doing anything