MOBICRED'S DISSAPOINTING CHAT SERVICE

Mobicred has the worst chat service. I have tried since December 2023 to get hold of someone because the person who responded to my first message made a mess of what I requested. I wanted to change my debit order date to an earlier date which was the 18th of December which the agent said she would do but when the 18th arrived there was no debit order of my outstanding payment of R1010.17. What did happen was on the 24th of December I received a new Debit order mandate of R3256.26 for the 18th of January which is not at all what I requested and the amount is probably 2 months' payments plus interest because of the missed payment in the December which was not my fault at all. I have tried numerous times to make contact again on the chat service, even today just before I wrote this review but still no response. So I would like someone to contact me to explain why there was a Debit order mandated for such a ridiculous amount of R3256.26 for the 18th of January which will not work for me and I would like to pay the outstanding December amount immediately without the extra interests.