Mobicred unsafe to use

My wife has mobicred, and roughly 5 months ago there was ***** detected on her acc, a sim swop was done on her sim and the *****sters gained access to her mobicred acc on takealot.. she reported this and a ***** case was opened... the ***** case it seems is not coming to an end and her acc is blocked. we are now asked to pay amounts into the account to keep it up to date, but cant tell us how much credit was used by the *****sters, cant tell us what the monthly payment has to be, cant telll us how far along the ***** case is, cant give us a settlement amount, nothing, all we are being told is to make sure we do monthy payments via EFT as the account is blocked.. so looks to me like all they are worried about is their monthly payments... we are currently paying random amounts to mobicred as no one can tell us what amounts are to be paid monthly... I wrote another review in July with the same problem, we recieved a call and was told Mobicred will get back to us with info.... Since then we have phoned Mobicred round 6 or 7 times, and all we are being told is that the investigation is ongoing and that they will call us the right back, which ofcourse never happens,and every month we are paying and have no idea how long to still pay for or what is outstanding