ET
Eric T

1 reviews | Active since Feb 2011

30 Jun 2021, 10:59

Mobicred stooping too low.

Utterly, utterly, utterly shocked. I mean, it's a well known fact that companies are trying their best to get customers to pay credit accounts back, especially now during Covid-19 and the bad state consumers are finding themselves in, but this is by far the worst thing I have ever had to deal with in this company.

You Mobicred, deserve nothing more than to lose you financial trading license, your ********* conduct and blatant disregard for your own contractual obligations is by no means anything to smile about.

I have a monthly debit order agreement with you. You take my instalments every month without issue, yet over the last couple of months, hours after taking my debit order, I have to phone you to query why you are threatening me with legal actions, and so it happens, on the 30th of June 2021, a phone call comes in with a summons threaten because I'm not paying my account?

How on God's green and beautiful plan can you take my money every month and then want to hand me over for non-payment? Do you realise how ridiculous this is?

I have an agreement with you, I have a debit order, verified by DebiCheck, every month, and yet, you still believe I'm not paying my account? Ridiculous.

I'm tired of shouting and screaming at work-from home mothers who are just trying their best to support their families, working in your call centers, they have been the best to try and stay calm and assist me. I am tired of having to explain myself month after month and hearing that it's a system fault and it will be rectified. As a result, I've been handed over, without cause, and this is not acceptable. A simple apology is not going to suffice here.

Get my name off this list, NOW! I don't care who you have to give head to, to do it, I want my name off. I will not pay your collectors fees, as I should not be on this list in the first place.

I do not want to deal with this issue again next month, as this is now getting ridiculous.

0
Replies (2)
Mobicred
Mobicred's reply30 Jun 2021, 14:58
Official
Hi Eric

Thank you for your review.

We will contact you soon.

Regards,

Mobicred 
ET
Eric T's update23 Jul 2021, 09:05
Reviewer Update
I was just waiting for the end of the month to see if this is going to become a recurring issue @Mobicred, and low and behold, I got a summons, AGAIN, with a surcharge from your provider. Is this just something you guys cannot get right? Per our telephonic conversation around this issue, you confirmed and agreed this was in error on your side and that you will have this sorted out before month end, now I need to pay additional charges and have my name wrongfully listed as a bad payer, when this account is, per your own investigation, up to date? Seriously!