Mobicred Settlement Paid – Still No Paid-Up Letter After Repeated Promises

I am extremely disappointed with the way Mobicred has handled the settlement of my account.

I made a settlement payment using the payment details/reference that were provided to me by Mobicred. I was later informed that the payment had been allocated to an incorrect account because an incorrect reference number had been provided to me. A Mobicred consultant subsequently contacted me and confirmed that they were working on recovering/reallocating the funds correctly. During that conversation, I was specifically assured that, while they resolved their internal allocation issue, my paid-up letter would be sent to me. I followed up again by email on 8 September 2026, explaining the situation and requesting the paid-up letter urgently. I then called Mobicred again on 9 September 2026 to follow up. Once again, I still have not received the promised paid-up letter. This is extremely frustrating because I have done what was required of me and paid the settlement amount. The incorrect allocation resulted from the reference information supp**** to me, yet I am now the one repeatedly having to call and follow up to get confirmation that my account is settled.

I have already given Mobicred several opportunities to resolve this directly. I should not have to keep chasing a paid-up letter that has repeatedly been promised to me.