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Terri M

1 reviews | Active since Oct 2017

10 Jan 2024, 11:17

Mobicred service

for the last year i have had a problem with Mobicred.

Every time i want to loging to pay for something i have to get a new password from them i cannot even change my own password as Mobicred will not allow it

Mobicred obviously do not need business if the service is like this, it takes a week to get a response from them!!!!!?

0
Replies (16)
Mobicred
Mobicred's reply10 Jan 2024, 11:50
Official
Hi Terri,
We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 
TM
Terri M's update10 Jan 2024, 11:55
Reviewer Update
Thank you Mobicred

I appreciate your response
TM
Terri M's update10 Jan 2024, 12:27
Reviewer Update
I have no missed calls from you do you have the correct number ***
TM
Terri M's update10 Jan 2024, 12:36
Reviewer Update
was just chatting with a guy, but we were cut off i have tried calling back no response, at work i can only call you on teams if you dont call me back thanks
TM
Terri M's update10 Jan 2024, 12:47
Reviewer Update
all i am asking for is a temporary password and i will close my account by the end of the year

TM
Terri M's update10 Jan 2024, 13:04
Reviewer Update
I have done all of the above this morning already i have still not received anything?????!
TM
Terri M's update10 Jan 2024, 13:06
Reviewer Update
no mails since about 10 from you even though i have tried the process you have described
oh my word.........

Why do you think i am on Hellppeter
TM
Terri M's update10 Jan 2024, 13:18
Reviewer Update
This is the error i get on the actual website when i try and submit my email now , this morning it worked fine image.png 9.42 KB
TM
Terri M's update10 Jan 2024, 16:19
Reviewer Update
***

TM
Terri M's update11 Jan 2024, 08:05
Reviewer Update
Please e mail me it will be easier as my phone seems to be broken now as well grrrr

TM
Terri M's update11 Jan 2024, 08:39
Reviewer Update
I folowed the steps on chrome yesterday morning i cannot reset password now as the error tells me my account is locked please see wording in previous messages here

TM
Terri M's update11 Jan 2024, 08:49
Reviewer Update
it seems i i must be dealing with robots and not people as i keep getting the same responses that do not help being at work i cannot be on the phone i have asked the to communicate properly by mail but no one seem able to do this.

Where else can i go to have a word with someone about the pathetic service

TM
Terri M's update11 Jan 2024, 08:58
Reviewer Update
AND I HAVE BEEN TELLING YOU I AM AT WORK MY CLIENTS ARE ALSO IMPORTANT I HAVE REQUESTED YOU DEAL WITH ME VIA E MAIL

AND ALSO TO GIVE ME DETAILS FOR THE COMPLAINTS DEPARTMENT

bUT HEY NOT TO WORRY I FINALLY REACH jARED IN THE CALL CENTRE WHO SEEMS TO ACTUALLY KNOW WHAT HE IS TALKING ABOUT

IF NOT I WILL JUST GO TO FACEBOOK AND COMPLAIN

THANKS

TM
Terri M's update11 Jan 2024, 09:18
Reviewer Update
Hi

Thank you for this

I will try and reset my password again in 5 min and let you know what happens

Just so you know:

If our suppot team does not give a name it is considered rude

right now i am chatting with a Mr/ Mrs nobody
TM
Terri M's update11 Jan 2024, 10:53
Reviewer Update
Hi Jovani

Thank you

Should this happen immediately or should i expect a delay in receiving the mail?
TM
Terri M's update11 Jan 2024, 11:07
Reviewer Update
Thank you for the help Jovani

all sorted

I appreciate your help