Mobicred refuses to close paid up customer accounts

I have repeatedly tried to close my account. I am trying to apply for a bond. I cannot get one without this account being closed. I have spoken to Multiple agents every single day from Monday to Thursday this week and they are NOT closing my account as requested. This account was paid up on Monday. The agents blatantly lie and tell you an immediate payment to a business account does not reflect straight away which is nonsense as I work with banking daily. They threaten you by saying if you close your Mobicred account you can never open another one again. I said I don’t care. I have spoken to Zanele, Aqueela and numerous other agents and no-one is helping or intervening. I was told 24 to 48 hours to close an account and still I wait. This morning I get a stupid letter to say my account is paid in full but it is still active online