Mobicred refusal to close account and provide written response

Be Aware that when you want to close your account after having Paid In Full - Mobicred "refuses" to do this. Consultants will tell you (Only via Telephone) that you will never be able to re-open the account (despite their Terms and conditions saying that you will just need to re-apply) and that they can only send a Paid up letter - they cannot state on e-mail that the account is closed. They will also tell you your Online Profile will just stay active but your account is closed - again this is Only on the telephone and never in writing. I have escalated to the Ombudsman so they have a record and investigate Mobicred - for some reason wants to show Active clients - Im sure this does well for their Financial Metrics, Investors, etc - Not so good for consumers that do not want to show this on their credit profile anymore.