Mobicred refund issues

I settled my account on 24/02/2021. Unfortunately, the debit order has gone through before the payment reflected on their system. I have since sent numerous emails and made numerous calls to request a refund of R1363 to no avail even though I was told every time that the refund was being processed and that the money would be in my account within a few days.. Six weeks later I am still waiting on the miracle. Made another call this morning. Hopefully, they will get their act together this time.