Mobicred poor service!

Mobicred debited my account twice, on 27th and 28th June 2025. I emailed my bank statement to customer services on 1st July and to date, 10th July, I have not received a refund. I have received an email on 7th July, informing me that the payments are done on Friday's only and that I will receive payment by 11th July. I fail to understand that if payments only takes place on Friday's, why was the refund not done on 4th July?

I find their service and subsequent correspondence very disappointing and given the tough economic climate many people are facing, it is unacceptable that Mobicred makes the mistake and the customer must be inconvenienced. Had the tables been turned whereby I make a late payment, then interest will be added without hesitation.