Mobicred Poor Customer Service.

Item: Mobicred
Rating: 1
Author: Jeremy S

I've been struggling to purchase online using Mobicred via PayU. An error message comes up requiring account verification. I've tried contacting Mobicred customer support but have been holding for quite some time,wasting my airtime. The customer support is very poor and unavailable on weekends which is very inconvenient considering its a payment method thus issues may arise at any time in the week.

Helpful (0)

Replies (3)

Mobicred's replyOfficial

29 Nov 2021, 10:53

Hi Jeremy

Thank you for your review.

An agent will be in contact with you shortly to assist with your enquiry.

We do apologise for the inconvenience caused.

Regards,
mobicred

Mobicred's reply29 Nov 2021, 10:53

Official

Hi Jeremy

Thank you for your review.

An agent will be in contact with you shortly to assist with your enquiry.

We do apologise for the inconvenience caused.

Regards,
mobicred

Jeremy S's updateReviewer Update

29 Nov 2021, 12:00

An hour later and no call. Instead an sms requesting facial recognition via curata. Is this a legitimate request?

Jeremy S's update29 Nov 2021, 12:00

Reviewer Update

An hour later and no call. Instead an sms requesting facial recognition via curata. Is this a legitimate request?

Mobicred's replyOfficial

29 Nov 2021, 12:48

Hi Jeremy.

Thank you for your review and for completing the facial recognition link sent.

Your mobicred account is active and available for purchase.

Regards,
mobicred

Mobicred's reply29 Nov 2021, 12:48

Official

Hi Jeremy.

Thank you for your review and for completing the facial recognition link sent.

Your mobicred account is active and available for purchase.

Regards,
mobicred