Mobicred poor Customer service.

On the 12th November 2024,I wanted to purchase the officetek 84 inch electronic projector screen,which takealot had available for purchase, there was stock,I am a Mobicred account user,I needed to transfer some funds into my mobicred account to make this purchase,I did so on the 12th November ,and sent Monicred the proof of payment,I also emailed them that I require these funds to be available as Its an urgent purchase,to date the funds have not been allocated ,and the product that I want to purchase from takealot is gone out of stock.Is this how Mobicred does business????