Mobicred please update my information ASAP

I paid up my account with Mobicred in Feb 2021, I asked for a paid up letter & for the account to be closed. The letter was sent to me BUT they did not bother updating credit bureaus. My account still reflects as overdue and unpaid. I have chatted with Khaneez and he promised they would update & I am still waiting. This is affecting my credit report and I am really tired of trying to get them to update that my account was paid up and closed!

I have tried to dispute this on the Clear Score App but it always comes back and lowers my score, affecting my credit rating really badly.