Mobicred payments

I have order goods from Nu season via mobicred on 29th still havent received my goods I have nu season for cancellation the said the wil refund within the next 4working day still nothing

I went and query this from mobicred the have asked me to send proof of successfull order and payment i have provided them with every thing thats was on the 20 August

Ever since i heard nothing from mobicred i did follow up no response

I feel that we trust a website when we can buy with mobicred because then the website is legit but now i dont know because if mobicred was not part of the payment portels i would have never purchase from these people now i have to pay for something i havent received which is unacceptable