Mobicred password reset issues

If I had the means to give mobicred a zero rating I definitely would. I forgot my password, tried to reset the password, the link does not work. Send the company an email requesting assistance, I am still waiting for a response. I tried contacting the whatsApp number I still get no assistance. Finally I decide to call out of my own, after being on the line for almost five minutes I get told that the account is locked and a facial recognition link will have to be sent to me. I almost wait for the whole day for the link. After following the steps I receive an email to confirm that the account has been unlocked and I must use the provided temporary password. I still cannot log in. What is the use of having this credit facility available if I cannot use it? Rather get a credit card from a bank, if something like this happens at least the bank will be able to assist their customers and resolve issues in a timely manner.