Mobicred offers ZERO client service!!!! Pathetic excuse for a company!

I phoned mobicred 2 weeks before my debit order was due in December to advise that I have made a cash payment and they should cancel the debit order. They outright refused saying that I agreed to a debit order. I posted a complaint on hellopeter to which they responded 3 weeks later and this was the response:

Thank you for your feedback. For the month of December, we did have this option available provided that the notice was done in advance to be able to cancel the debit order in time. Apologies for the confusion.

APOLOGIES FOR THE CONFUSION? Really? After you inconvenienced me!!! I needed the money that you debited! Mobicred is the worst!!! Do not apply for their credit facility.