Mobicred - No accountability

I had an account with Mobicred which I defaulted on (my fault). The account was handed over and I subsequently paid the owed balance up in full to the collections agency. This was done in February of 2025. Until today, 28/07/25 Mobicred have STILL NOT updated the credit bureau to say I have paid the account in full, despite them acknowledging it. Needless to say my credit score is negatively affected as Mobicred continue to send me statements saying I am in arrears. Countless calls and chats have lead to nothing. Promises of callbacks from managers are non existent. I have laid a complaint with the National Finance Ombud as well, I hope they can help as Mobicred show zero interest in helping me. STAY FAR AWAY.