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Rushdi

1 reviews | Active since May 2022

28 Oct 2024, 14:35

Mobicred ****med me and **** to me

Be careful of this company. I literally had no idea that there was an initiation fee to open an account. When I opened the account their site was we bugged and I couldn’t see that there was fees related to the account because half of my screen was covered due to the bug on the site. I got told I would get my fee back after explaining what had happened and that I only saw after I made a purchase that there’s a fee. I also only received all my docs of my account 2 days later via email so if I didn’t check myself I would only have knew 2 days after my purchase of account fees. After saying they would pay my fees they are now saying the accounts department has to deal with it and I’ve been trying to contact them and they are not responding. Poor company rather use Payflex when you can

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Replies (2)
Mobicred
Mobicred's reply28 Oct 2024, 14:47
Official
Good day, 
Mobicred strives to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 
R
Rushdi's update01 Nov 2024, 12:12
Reviewer Update
Helpful yet you guys still haven’t contacted me to sort the matter out