DC
Dee C

1 reviews | Active since Oct 2014

30 Apr 2023, 16:20

Mobicred *******ly ******s funds from customers who want to to leave them for good!

On the 11th of April after numerous requests, this company gave me a settlement letter. I paid the settlement which was valid for 5 days and a legal document via eft on the 13th of April and emailed them proof of payment.

By the 16th of April I had no closure letter and no news from them and proceeded to call them and spend R200 AIRTIME making complaints.

I was even promised a manager would call me back.

It was then that Mobicred emailed me on the 23rd of April to tell me that I infact still owed them R108 as they charged interest of my account of almost R700 despite the pending settlement letter and me emailing them proof of settlement payment from the 11th.

Mobicred *******ly ******ed funds from me and made me pay further monies above the legal settlement letter.

After numerous emails and another r200 airtime with promises of a manager will call me I TO THIS DATE OF WRITING THUS REVIEW ON THE 30th of April still don't have a closure letter and proof that the account is closed.

This is the most disgusting credit company I've ever had the displeasure of dealing with. Do not use this rather get a credit card where payments are automated and on time. This companies finance department is fast asleep allocating payments up to 2 weeks at a time.

I am so angry I have decided to pursue a complaint with the credit regulator of South africa.

Disposable. The saga continues with no settlement and I bet they will continue charging account fees. Hate them so much

0
Replies (2)
Mobicred
Mobicred's reply02 May 2023, 08:26
Official
 Hi Dee Co,

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred. 
DC
Dee C's update02 May 2023, 08:37
Reviewer Update
Contact me for what? Just give me the letter that the account is closed. I want nothing to do with you people. I have already emailed and called so many times and your agents are a joke. What is your CEOs email?