Mobicred, just don’t

My account is locked again, I’have not entered any incorrect account details. Strangely I’m able to log in sporadically, my recent purchases are not updated nor my account balances. When phoning customer care I’m on hold being caller 6, then caller 2, then caller 6 again and eventually cut off. The app is no help, mails go unanswered. I’m just gunna call it quits with Mobicred. I wonder is the financial regulator know them charging customers exorbitant interest rates of 22.5%? My account is still on hold..