MOBICRED IS *****S AND REFUSE TO CALL ME BACK

This is my second review . after my first I called twice and was promised someone with authority would call. Which to this day has still not happened. Mobicred is penalizing me coz they haven't adjusted my balance which took place on the 20th may. My debit is scheduled for the 1st june. As far as I am concerned it should have been adjusted then as it shows in the app that it was . if balance owing and credit available can be adjusted in real time why not installment. Then they use excuses like its after their statement date which is BS. U cannot run a financial business like this . I am still waiting for a manager to call. My balance is 2333 but my installment is 1036 so almost 50% pay back not 10% as agreed and signed on contract. This is a shady business. I only ever speak to one person Brandon. So I don't understand . I've been requesting someone call me which never happens tomorrow is the 1st perhaps they waiting until its too late and I must just live with the fact that 1000 goes off my account when it should be r300 as I already paid initiation fee. If that 1036 goes off they will reverse the 700 or I will take this to the ombudsman.