BP
Brian P

1 reviews | Active since Jul 2019

03 Jul 2019, 12:41

Mobicred is *****.

These guys are so horrible words cannot even express. I made a payment to tyres.co.za and the merchant made it clear to me that the payment was declined on their side but then Mobicred continued to deduct from my account. I called in like 5 times and all the consultants keep saying the query is being attended to but it has been close to a week now and I am going to end up paying for something I didn't even receive.

And oh I asked the lady to send me proof of payment so i can show the merchant that the payment was successful on their side but she claims she cannot provide me with proof..!! like wow. How fishy does that sound?

I would suggest whoever has an account here to cancel it now. Pay it off and be done with it you will thank me later.

0
Replies (3)
Mobicred
Mobicred's reply11 Jul 2019, 12:32
Official
Hi Brian

Your query should be resolved by now. If not, please get in contact with us on *** for me to assist. 

Thanks,
mobicred team
BP
Brian P's update11 Jul 2019, 12:58
Reviewer Update
It is not resolved if the mobile app is still showing a deduction of a product I do not hold.
BP
Brian P's update16 Jul 2019, 16:54
Reviewer Update
Now I am receiving emails about outstanding balances from you guys but a few days ago I received a call from you guys claiming this has been resolved. Legally a company should not take more than 28 days to resolve customer issues law I am obliged to escalate this and so I will.