Mobicred is a poor customer service

On 24 December I purchased R1,090.00 at checkers mall of Africa unfortunately I was unable to use the voucher I emailed mobicred to reverse the the money there didn't bother to respond on 11 January I tried to call mobicred one of consult he said I must wait 7days on 23 I did called them again there said 14days on 5 February 2024 I called again I spoke to someone he hung up the phone I called again someone lady said I must call checkers which I did and the lady from checkers sent them email and they respond some lady called me yesterday asking me my ID number. today the lady from checkers called she said I must call mobicred to ask them to call checkers for approval when I call mobicred they guy told me is not simple and he doesn't know what to do about my matter this is a poor customer service mobicred this is how mobicred treats customer poor customer service coz they don't want to reverse the money into my credit card 😞