LS
Lindiwe S
1 reviews | Active since Jul 2025
15 Jul 2025, 13:15
Mobicred Hell experience
I have written countless emails to mobicred asking for a password reset. They sent a link that still denies me access to login. I then went on to explain that the link is still denying me access, took screenshots and sent them. From there, I got automated responses that they have received my email. That was last week. Even yesterday I sent and still got no response. I've requested a call back, tried another method of reaching out to them but still I'm stuck. I can't login and they just refuse to assist me. Their service is very poor. I would not recommend them as a service provider. I unable to login, I'm stuck and frustrated.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
18 Jul 2025, 09:01Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply18 Jul 2025, 09:01
Official
Good day,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
LS
Lindiwe S's updateReviewer Update
18 Jul 2025, 12:51Mobicred has sent me another link that is not working. My account is still locked. No one is calling me to resolve my issue. I was chatting with Anneqah via the wassup portal earlier today and she said she will give instruction to her team to unlock my account. An hour later I received an email with the very same link that I'm complaining about.my accountiis is still locked. I still can't reset my password. I'm locked out. You guys don't care about your customers. Period. You just sent automated massages and that is pathetic. What's the point of acknowledging my emails without any help? Why don't you call?
LS
Lindiwe S's update18 Jul 2025, 12:51
Reviewer Update
Mobicred has sent me another link that is not working. My account is still locked. No one is calling me to resolve my issue. I was chatting with Anneqah via the wassup portal earlier today and she said she will give instruction to her team to unlock my account. An hour later I received an email with the very same link that I'm complaining about.my accountiis is still locked. I still can't reset my password. I'm locked out. You guys don't care about your customers. Period. You just sent automated massages and that is pathetic. What's the point of acknowledging my emails without any help? Why don't you call?
Mobicred's replyOfficial
21 Jul 2025, 08:20Good day Lindiwe
Thank you for reaching out again, we do apologise for the inconvenience caused. We can confirm that your account query has been resolved, and communication has been sent. Please advise if any further assistance is needed, we are here to assist you.
Regards
Mobicred
Thank you for reaching out again, we do apologise for the inconvenience caused. We can confirm that your account query has been resolved, and communication has been sent. Please advise if any further assistance is needed, we are here to assist you.
Regards
Mobicred
Mobicred's reply21 Jul 2025, 08:20
Official
Good day Lindiwe
Thank you for reaching out again, we do apologise for the inconvenience caused. We can confirm that your account query has been resolved, and communication has been sent. Please advise if any further assistance is needed, we are here to assist you.
Regards
Mobicred
Thank you for reaching out again, we do apologise for the inconvenience caused. We can confirm that your account query has been resolved, and communication has been sent. Please advise if any further assistance is needed, we are here to assist you.
Regards
Mobicred