Mobicred 👎

I am a customer at Mobicred I asked them to weeks ago to change my debit order day of which they agreed and said they would send a debicheck to my bank of which i need to approve. They did not do that then blocked my account and i was not able to do any purchases mind you my account is up to date. I have been trying to communicate with them for two weeks to no avail till i had to call then only to find out they did not do that debicheck mandate they then asked me to pay manually which i did they unblocked my account and then they blocked it again even though i sent them proof of payment. I had to call yet again and was given the run around they were asking me for proof of account how when they have my account details because how else where they debiting money every month end without the account details. I asked them to fix it and I am still waiting. I am an unhappy customer and the consultants are very slow in getting back to you especially on whatsapp my account is still blocked and I don't know what to do anymore.