EL
Evelyn L
1 reviews | Active since Oct 2018
04 Feb 2023, 09:21
Mobicred doesn't reinstate a closed account
Good day
Please reinstate my account, I was never told that I could put a hold on it when I asked for it to be closed. The reason I wanted it closed was because I did not want for the account to incur monthly service fees while it is not in use.
Helpful (0)
Replies (3)0
Replies (3)
Mobicred's replyOfficial
06 Feb 2023, 11:22Hi Evelyn
Thank you for your review
We do understand and do acknowledge your reason for closing the account, however your request has been granted at that time. We are trying to contact and advise on our closure process but no response Please advise on a prefered time to call you.
Regards
Mobicred
Thank you for your review
We do understand and do acknowledge your reason for closing the account, however your request has been granted at that time. We are trying to contact and advise on our closure process but no response Please advise on a prefered time to call you.
Regards
Mobicred
Mobicred's reply06 Feb 2023, 11:22
Official
Hi Evelyn
Thank you for your review
We do understand and do acknowledge your reason for closing the account, however your request has been granted at that time. We are trying to contact and advise on our closure process but no response Please advise on a prefered time to call you.
Regards
Mobicred
Thank you for your review
We do understand and do acknowledge your reason for closing the account, however your request has been granted at that time. We are trying to contact and advise on our closure process but no response Please advise on a prefered time to call you.
Regards
Mobicred
EL
Evelyn L's updateReviewer Update
06 Feb 2023, 12:38Good day
I was contacted by Luyanda she gave me an explanation of your closure policy however no one told me about the policy available to put the account on hold nor advise that when the account is not used there are no charges, I've asked her to confirm when the account will be eligible for reopening she couldn't explain she says she doesn't know and dropped the call while I was talking and didn't call back so it is a lie that I was not available. I need to know what a WAY FORWARD is , how long will I have to wait for before reopening of the account can happen?
I was contacted by Luyanda she gave me an explanation of your closure policy however no one told me about the policy available to put the account on hold nor advise that when the account is not used there are no charges, I've asked her to confirm when the account will be eligible for reopening she couldn't explain she says she doesn't know and dropped the call while I was talking and didn't call back so it is a lie that I was not available. I need to know what a WAY FORWARD is , how long will I have to wait for before reopening of the account can happen?
EL
Evelyn L's update06 Feb 2023, 12:38
Reviewer Update
Good day
I was contacted by Luyanda she gave me an explanation of your closure policy however no one told me about the policy available to put the account on hold nor advise that when the account is not used there are no charges, I've asked her to confirm when the account will be eligible for reopening she couldn't explain she says she doesn't know and dropped the call while I was talking and didn't call back so it is a lie that I was not available. I need to know what a WAY FORWARD is , how long will I have to wait for before reopening of the account can happen?
I was contacted by Luyanda she gave me an explanation of your closure policy however no one told me about the policy available to put the account on hold nor advise that when the account is not used there are no charges, I've asked her to confirm when the account will be eligible for reopening she couldn't explain she says she doesn't know and dropped the call while I was talking and didn't call back so it is a lie that I was not available. I need to know what a WAY FORWARD is , how long will I have to wait for before reopening of the account can happen?
Mobicred's replyOfficial
07 Feb 2023, 11:29HI Evelyn
Thank you ones again for taking our call and for acknowledging our process as advised. We will escalate your request and provide feedback.
Regards
Mobicred
Thank you ones again for taking our call and for acknowledging our process as advised. We will escalate your request and provide feedback.
Regards
Mobicred
Mobicred's reply07 Feb 2023, 11:29
Official
HI Evelyn
Thank you ones again for taking our call and for acknowledging our process as advised. We will escalate your request and provide feedback.
Regards
Mobicred
Thank you ones again for taking our call and for acknowledging our process as advised. We will escalate your request and provide feedback.
Regards
Mobicred