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AMBER M

1 reviews | Active since Feb 2013

14 Jan 2022, 08:09

Mobicred does not sick to debit dates

I am quite upset with the Mobicred serivce, In December I had to call in to alert you that you had not debited my account and your call centre agent said that the debit was not successful(implying I didn't have money in my account) which was not the truth. Eventually it came out that mobicred has issues with their debits, I then paid in the amount that was meant to be debited via eft.

I asked the mobicred representive to get someone to call me about the mark on my account that the debit was unsuccessful when really it was mobicreds mistake. That call NEVER HAPPENED.

The call centre agent promised me my debit would go off in January as per my contract. The 2nd of January came and went and I was spending my money thinking my debits had gone off. On about the 8th, I had a sickly feeling, so I checked my account and to my horror the debit had not gone of and now I didn't have the money to pay mobicred. I also then saw they had sent me and email informing me that they would be debiting me on the 10th of January? WHY? who gave them permission to do so?

I emailed in protest. Now becuase of Mobicreds debit blunders my account is in arrrears. There was money in my account on the 2nd of EACH of these months, the day we agreed on BY CONTRACT.

Please will someone explain to me why I now am in arrrears and liable for this debit not going off when the company did not stick to the contract?? I do not accept the arrears intererst or the mark on my account and I am going to take this as far as possible.

To top it off your call center agent arranges a time to contact doesnt call at that time and then when she calls as a time that suitsz her, she lets it ring a few times and doesn't try a second time to give me the chance to answer. This is incredible bad service.

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Replies (1)
AM
AMBER M's update28 Jan 2022, 10:26
Reviewer Update
I am quite upset with the Mobicred serivce, In December I had to call in to alert you that you had not debited my account and your call centre agent said that the debit was not successful(implying I didn't have money in my account) which was not the truth. Eventually it came out that mobicred has issues with their debits, Or rather I needed to sign a new mandate, which TWO MONTHS LATER I still have not received, I then paid in the amount that was meant to be debited via eft. I asked the mobicred representive to get someone to call me about the mark on my account that the debit was unsuccessful when really it was mobicreds mistake. That call NEVER HAPPENED. The call centre agent promised me my debit would go off in January as per my contract. The 2nd of January came and went and I was spending my money thinking my debits had gone off. On about the 8th, I had a sickly feeling, so I checked my account and to my horror the debit had not gone off and now I didn't have the money to pay mobicred. I also then saw they had sent me and email informing me that they would be debiting me on the 10th of January? WHY? Who gave them permission to do so? I emailed in protest. Now becuase of Mobicreds debit blunders my account is in arrrears. There was money in my account on the 2nd of EACH of these months, and on the day we agreed on BY CONTRACT. After I posted the above complaint on your website & on hellopeter someone called me to sort it out, apologise and work out a payment plan for the arrears. I was promised a new mandate and a follow up call. WELL, here we are about 2 weeks later and NO ONE has called me RE the New mandate or the payment arrangement, INSTEAD I’m being called by collections and recieving arrears sms’s every second day asking me to MAKE A PAYMENT ARRAGEMENT! Mobicred please pull up your socks! Send me my mandate, update my payment arrangement and stop sending me arrears communication. Get it together please.