Mobicred does not respect its clients , They classified my fully paid as in arrears with the credit burea

Mobicred has blocked me from using my credit regardless that my account is fully paid , and their portal also says so , but when i contacted them I was told my account is in arrears , when I explained that I don't owe anything , they never responded back , its been a month , no feedback nothing. worst part is I checked my credit record and the account is in arrears there as well . I've tried sending multiple emails to their customer emails but no response .

I've used Mobicred for some years now with no issues but its clear they just don't care about their clients , especially when they are fault yet they don't treat their clients cases as a priority , closing the account as soon as this whole mess is sorted , heavily dissapointed that they tarnishing my credit record over nothing