SH
Selwyn H
1 reviews | Active since Oct 2022
26 Jul 2023, 14:02
Mobicred disgusting client service
I've been locked out of my account for 3 days. I've made numerous calls and the agents could care less. Was told initially it would be sorted within 48 hours. All they say is Accounting will make contact with me as they need to do Facial recognition. WhatsApp line is a total waste of time, Robot replying. Emails all they do is give you a ref number. Thus far the worse service I have received from a financial institution. My fridge packed up on Sunday, I was gonna make use of Mobicred but now need to make other plan, how disappointing.
Helpful (0)
Replies (2)0
Replies (2)
Mobicred's replyOfficial
26 Jul 2023, 14:53Hi Selwyn H,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply26 Jul 2023, 14:53
Official
Hi Selwyn H,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
SH
Selwyn H's updateReviewer Update
03 Aug 2023, 07:50I do not accept your reply as it is an automated BOT driven form of giving clients feedback. Your company surely need to make your clients aware of what the real issue is with all these blocked accounts, is the the Company going down or something? I have never in my lifetime experienced such poor customer service, really disappointed.
SH
Selwyn H's update03 Aug 2023, 07:50
Reviewer Update
I do not accept your reply as it is an automated BOT driven form of giving clients feedback. Your company surely need to make your clients aware of what the real issue is with all these blocked accounts, is the the Company going down or something? I have never in my lifetime experienced such poor customer service, really disappointed.