Mobicred - Customer services that disappoints.

Very bad customer service. I was pre-approved for a credit facility, went through the entire process, I had to follow up with Mobicred to find out if the application has been successful or not only to find out that I have been declined without any notification from mobicred. I contacted the 1st consultant and she advised that my credit score dropped during the process of application which i find very odd as I checked my credit score earlier the day and my score actually improved. I contacted again and the 2nd consultant tells me that it is due to affordability, I contacted afterwards as I needed to ask another question which I did not ask the 2nd consultant and the 3rd consultant advised the same, I the queried if I was declined on the credit facility offered he advised yes, I then stated that I didn't want the full facility and that if I was advised that I can decrease the credit facility requested I would have done so, thus also knowing I can qualify and afford I was told that I was supposed to notify them upon the verification process... very bad customer service, how should I as a potential customer know and be aware that I can amend the facility to a lower value ? I personally feel that the consultants should mention this to clients instead of failing to do so, after all Mobicred is the service provider, when I mentioned this to the consultant and that they as the service provider should mention this to their potential clients he went dead quiet and could not answer me when I asked why they do not mention this to the clients. I sincerely expect feedback from Mobicred management as i was told a straight no you cannot re-apply for a lesser facility.