1 reviews | Active since Jan 2020
MOBICRED CUSTOMER SERVICE = NON-EXISTENT
Absolutely DISGUSTING service received from the customer service department. My credit facility has been blocked since the 09th of May 2023 despite my account being debited every month. I have contacted customer care several times since the 09th of May and I am continuously promised that the issue will be resolved within 48 hours. It has now been 51 days later and I still do not have a resolution to my long overdue complaint. Upon contacting their customer care this morning, I have been advised that their protocols have been explained to be previously, implying that I do not understand same however it is Mobicred that is not following their very own protocol. Dealing with Mobicreds customer care department has become exhausting and I do not know what further recourse to take. A one star is far to generous, given the service received.
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred