CM
Chantèlle Moolman
1 reviews | Active since Mar 2022
19 Jun 2024, 17:02
Mobicred Customer service is pathetic
We have requested a Settlement amont numerous times, then the response is we receive it in 24 to 48 hours, after time past we requested again then got a email yesterday morning that we will receive the settlement amount attachment once it is ready, the afternoon we receive an email that they handed the account over and we must pay the amount as it is high. But we have been trying to settle this account for awhile. Their customer service is pathetic!!!!
Helpful (0)
Replies (1)0
Replies (1)CM
Chantèlle Moolman's updateReviewer Update
22 Jun 2024, 12:08I don't agree with you, Last year I telephonically requested a full statement and settlement amount and only received the full statement. I first requested the settlement amount on the 7th of June and more than once after that and not just on the 12th of June. The account was handed over to Ara Group in March and when we requested the settlement amount from them they informed us that the account was no longer there , on the 19th we receive an email the moring that the settlement amount will sent to us as soon as its ready and then the same afternoon we only received the account is handed over again. Your Service is pathetic and whether the account is handed over or not I still want a settlement amount to settle the account and close it which is my right to do so but it seems that Mobicred does not want us to settle instead every time we do pay the rates and admin fees gets added twice as much and you still owe more as the rates and fees as more than the agreed payment amount! Send me the settlement amount to close the account!!!!!
CM
Chantèlle Moolman's update22 Jun 2024, 12:08
Reviewer Update
I don't agree with you, Last year I telephonically requested a full statement and settlement amount and only received the full statement. I first requested the settlement amount on the 7th of June and more than once after that and not just on the 12th of June. The account was handed over to Ara Group in March and when we requested the settlement amount from them they informed us that the account was no longer there , on the 19th we receive an email the moring that the settlement amount will sent to us as soon as its ready and then the same afternoon we only received the account is handed over again. Your Service is pathetic and whether the account is handed over or not I still want a settlement amount to settle the account and close it which is my right to do so but it seems that Mobicred does not want us to settle instead every time we do pay the rates and admin fees gets added twice as much and you still owe more as the rates and fees as more than the agreed payment amount! Send me the settlement amount to close the account!!!!!