Mobicred customer care is non-existent

So I went to Pick n [ay clothing for my shopping. Got to the till and tried paying, to my surprise, my mobicred account had been locked. Their customer care service sucks. They never respond to emails, Whats App and social media. They seemed to be responding on Twitter with **** smiley emojis. They stopped responding. My account has been locked for almost a week now, and I see most people on Twitter saying they hace been locke for months