Mobicred bad experience finally coming to an end.

In 2016 I took out a Mobicred account, which was cool and all because I could make online purchases from the comfort of my office/home. The relationship went awry when I missed a few payments, of which it was not from my side as I had left funds in my account for Mobicred to debit and they failed to debit. They then handed my account to ITC business administrators, arrangements for debits with ITC were made and in 2018 I made a default of not paying for 2 months, yey those people hustled me for about 1 and a half year, I eventually settled the debt with ITC and requested a paid up letter, they then informed me Mobicred will provide the paid up letter. The debt was settled by July 2020 and I only received a paid up letter in September 2020. I thought the nightmare was over only to receive statements from Mobicred saying I had a balance with them. I kept on emailing and the proof of payment as well as the paid up letter since October 2020 to no prevail because the statements were sent to me every month. Last night I was browsing through the Twitter app and noticed they had an account, so I DMd them about my problem, and a lady by Cailyn was busy with the case and this morning she dm'd me that she is busy sorting out the error from my account and it will be sorted in no time. Thank you Cailyn from Mobicred for your swift response to my cry, I'm sure my name will also be removed from ITC. I wish I could rekindle the relationship with your company but I suffered for almost 2 years at your expense.