Mobicred bad customer service :(

I don't like their call center. I think the people working there are pompous. I think it's a Cape town thing. The concept of Mobicred is great but the customer service is atrocious. Their responses sound like "we can't help you cause you dumb.

So I had a problem that their product wasn't working when I had to pay at pick n pay. I called and was told they are offline at pick n pay. They said you can use it at checkers, went to checkers still not working. Called they said try Game, went to game and nothing. Now this is 3 times I'm trying to buy groceries for my family. When I called again, calm and all, now they change what they said that I must go into my account and tick on communication via sms and email, I did and still no communication.

So I call today innocently asking if their service was back online, then I'm confronted with "when was this?" I said "last week". Response was "that was last week sir" So I ask how I'm supposed to know when you don't send communication. Then we have to repeat the story of last week.

I know my review is a bit incoherent but my thing is Mobicred staff have no empathy, even the supervisor has 0 empathy for her clients.

Please if you received bad service from Mobicred let's start calling them out. They are so comfortable in their arrogance. Instead of them fixing their systems for the customer, the customer must run to internet cafés as if we in 2008. How come other companies ask for your permission to go into your account and fix what's wrong while Mobicred is telling me to go to an internet cafe?

Why does their website not adapt to mobile phones in 2024? All other services that I use I app**** on my mobile and can go into my account easily. Mobicred's app is not helpful, can't edit your profile. Can't get much information from the app.

I mean in telkom's app you can do everything, and other companies too; Allan gray, capitec and others.

Is it us who have to go to internet cafés or them that need to upgrade their systems?

I am not happy with their customer service.