Mobicred application - 4 weeks later and still nothing!

I tried to apply for a Mobicred account and by the 27 May 2021 I had already received an email confirming to me that I had been provisionally approved. I attached all the necessary documentation so that the process wouldn't be halted by any outstanding info they would need to finish the application. The following Friday I enquired to Mobicred why I had not received anything from their side as I had already given them everything, was provisionally approved and I still had no account.

The consultant told me that because my name has a special character in it, that that was the reason for the delay and that it was given through to the accounts dept and they would sort it out quickly. By the next Friday I still had no confirmation on the approval or that I was declined? Again I enquired and received yet another email staing they have escalated the request and would be sorted shortly. This Friday that has passed its now been 4 weeks since my initial application and guess what... I'm still not approved or haven't even received any form of email from a non-automated email account to tell me how or what's happening!

I can only say that this has been the BEST "Customer Service" I have had in a looooonnnnggggg time!!

Regards Corne van Wyk