Mobicred and takealot very confused bussiness

I have now been trying to apply for mobicredit via Takealot for more than 3 days without success and misterieusly after speaking to 2 agents the call just get cut off and Noone return the call even though they do have my number the first lady was Amber, if they don't want business they must not advertise their services. I sent the requested info 3 times to the correct email address and they keep on asking for the same information seems like a very confused business.