SH
Surani H

1 reviews | Active since Mar 2018

29 Sept 2023, 13:01

Mobicred and bobshops advertising false info to **** people in owing money

About 2 weeks ago I saw something I want on bobshop. I did not have the cash and decided to open up a mobicred account to order that specific item. After opening up the account there was a amount charged for the opening. This was not specified beforehand but I accepted it because i did open the account and ordered the item. A few day later I started asking bobshop, mobicred and the seller about the item because I did not get any updates. After a few email with the seller I learned that they are not doing business with bobshop anymore and that the item is not supposed to be on bobshops site. I did email bobshop and mobicred that I want my money reversed and the account closed immediately. After a few days they reversed the items amount but still I need to pay that opening amount of over R600. I believe that this are ***** on their side. Getting people to open accounts with false information and then just keep on telling that I owe it and getting it monthly via debit order. Is there anything I can do?

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Replies (2)
Mobicred
Mobicred's reply29 Sept 2023, 14:23
Official
 
Hi Surani,
 
We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred 
SH
Surani H's update29 Sept 2023, 14:37
Reviewer Update
Ive been sendings emails everyday. Every single time its is the same reply. I have to pay the R600 before closing my account.