JE
Jean-Marie Engelbrecht
1 reviews | Active since Sept 2021
14 Sept 2023, 13:24
Mobicred account frustrating
I try talking to anyone on the WhatsApp line because phoning doesn't help nor does email. I say hello, then they ask to press a number regarding my matter and I do then I have to wait. Then after a few hours I get a message that my ticket has been closed! Without any help! Why for the second time will my account be locked? They mailed me saying I have to reset my password via chrome with the link provided, I did that but it doesn't help because it doesn't allow me to forget password. When I go in it tells me invalid login details or user account locked!!! This is the second time! I pay every month but I get locked out of my own account like a ********!!
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Replies (1)
Mobicred's replyOfficial
17 Sept 2023, 13:53 Hi Jean-Marie,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply17 Sept 2023, 13:53
Official
Hi Jean-Marie,
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
We strive to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
Once again, we apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred