Mobicred ***

So I have noticed over the last couple of months that my credit is always being reduced.

I have just managed to speak to an agent who advised how my installments work....which I fully understand. Its the installment which is calculated inclusive of the monthly interest and then a monthly fee is added.

So this month I am asking what happened to my credit available. I'm being told that the interest and monthly fee is being taken from the credit balance available and the monthly fee is also being added to my monthly installment.

I'm livid as I'm being charged twice and the agent is saying I'm not being charged twice for the monthly fee. So its either I am dumb and don't understand English or they don't know what they are doing.

When I asked to speak to a Supervisor or manager I was put on hold for almost 10 minutes and then been told my supervisor asked for your details and they will call me. Why can the supervisor not take the call immediately as I want an answer and I not getting anywhere in having this resolved.