KP
Keitumetse P
1 reviews | Active since Apr 2019
13 May 2024, 11:36
***** Mobicred
My account got locked, on top of them changing my password without my consent. I haven't made a purchase using Mobicred for 11 months, and now with this locked account, I can't make purchases, even though I'm being debited, plus the amount they debit went up for no reason.
In emails, I'm being addressed as Esther, for whatever reason. Is there ***** happening here? Let's sort this out.
Helpful (0)
Replies (1)0
Replies (1)
Mobicred's replyOfficial
13 May 2024, 12:40Hi Keitumetse,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred's reply13 May 2024, 12:40
Official
Hi Keitumetse,
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred
Mobicred strives to provide timely and helpful responses to all our valued customers.
Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
We apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.
Kind regards,
Mobicred