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nozipho M

1 reviews | Active since Jul 2023

28 Jul 2023, 08:18

mobicred

i recieved a poor services at mobicred on the 21st of june 2023 i was tryng to register for a mobicred account unfortunatly i couldnt because the system says i have a mobicred account of which i dont have i called mobicred for assistance they said yes i hv mobicred account which i registerd in 2018 so they will escalate my details to reset they said it takes about 10 working days to do a reset ,after 10 days i called them again they said my account is still on reset they will let me know once they done. i waited for anothet 10 days i called them again stl my account on reset its been a month an a week stl they not telling me something straight.please assist if u cant fix my acccount so that i can know whr im standing with mobicred

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Replies (1)
Mobicred
Mobicred's reply28 Jul 2023, 11:10
Official
 Hi Nozipho M,
We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.
 
Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards, 

Mobicred