Item: Mobicred
Rating: 1
Author: Al J

Mobicred's replyOfficial

26 Jul 2023, 14:52

Hi Al Johnson,

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards,

Mobicred

Mobicred's reply26 Jul 2023, 14:52

Official

Hi Al Johnson,

We strive to provide timely and helpful responses to all our valued customers.

Please be assured that your query is important to us, and we have taken steps to ensure that one of our agents will contact you soon to address your concerns and provide you with the feedback you need.

Once again, I apologize for any inconvenience this may have caused, and I appreciate your patience and understanding.

Kind regards,

Mobicred

AJ

Al J's updateReviewer Update

26 Jul 2023, 15:13

Please can they contact me asap we would like to purchase the items today as the sale ends today we just need to know why payment is not going through as we were approved ,

AJ

Al J's update26 Jul 2023, 15:13

Reviewer Update

Please can they contact me asap we would like to purchase the items today as the sale ends today we just need to know why payment is not going through as we were approved ,

AJ

Al J's updateReviewer Update

26 Jul 2023, 16:27

@mobicred, So I finally got through to your offices so apparently our account was blocked because we tried to make multiple purchases, now the only reason we made multiple attempts is because it didn't work in the first place . I also have a recording of the conversation with your employee where she even admits the service is bad. We asked to speak to a manager or team to assist us as the sale ends today and to see if something could be done, as its not our fault we were blocked. We were informed they all gone home your website says your office hours are 8:00 to 16:30 . I called well before 16:30 and did not get any help. Would you like me to send you a copy of the recording? So you could see how your employees treat your clients? So I have to wait 48 hours for the situation to be fixed when I specifically used or well tried to use your service for today . So are you willing to help or not? I await your response. I would like to deal with this matter privately but I will make public the recording I have where your employee admits thats the service at mobicred is bad.

AJ

Al J's update26 Jul 2023, 16:27

Reviewer Update

@mobicred, So I finally got through to your offices so apparently our account was blocked because we tried to make multiple purchases, now the only reason we made multiple attempts is because it didn't work in the first place . I also have a recording of the conversation with your employee where she even admits the service is bad. We asked to speak to a manager or team to assist us as the sale ends today and to see if something could be done, as its not our fault we were blocked. We were informed they all gone home your website says your office hours are 8:00 to 16:30 . I called well before 16:30 and did not get any help. Would you like me to send you a copy of the recording? So you could see how your employees treat your clients? So I have to wait 48 hours for the situation to be fixed when I specifically used or well tried to use your service for today . So are you willing to help or not? I await your response. I would like to deal with this matter privately but I will make public the recording I have where your employee admits thats the service at mobicred is bad.